INTERNATIONAL PATIENT GUIDE
Thank you for choosing Private Çorlu Vatan Hospital, one of the most reliable and well-established healthcare institutions in the field of international health tourism in the Republic of Türkiye.
This guide has been prepared by our International Patients Department to provide our guests, who travel from all around the world for their treatment, with easy and clear access to the necessary information from the first contact, through the diagnostic and treatment process, hospital stay, and the post-operative period.
Our International Patients Department organises and coordinates the entire process, including your arrival in Türkiye, hospital admission, treatment planning, accommodation, transfers, discharge procedures, and follow-up care. Each stage is carried out in a planned, safe, transparent, and patient-centred manner.
In the following sections, you will find detailed information about the processes and services we provide to our patients and guests, presented in clear and easy-to-follow steps. If you have any questions at any stage, you may contact our International Patients Service Centre at any time.
CONTACT INFORMATION
Phone: +90 554 405 62 76
+90 549 548 55 21
E-mail: international@corluvatan.com
Websites:
https://corluvatan.com/
https://corluvatan.eu/
https://vatanhealthcare.com/
Social Media:
Facebook:
https://www.facebook.com/vatanhealthcare/
Instagram:
https://www.instagram.com/vatan.healthcare/
WhatsApp & Viber: +90 554 405 62 76
+90 549 548 55 21
A. REVIEW OF THE PATIENT’S MEDICAL CONDITION AND PRELIMINARY TREATMENT PLAN
Step 1: Submission of Medical Documents and Inquiries to Private Çorlu Vatan Hospital
The service process for our international patients begins with a comprehensive and careful evaluation of their current medical condition. For this reason, patients are kindly requested to provide detailed and accurate information regarding their complaints, existing diagnoses, previous treatments, and all available medical records.
Medical documents may be submitted in PDF, Word, or other electronic formats. If the patient needs to share a large number of files or high-volume medical images, secure file-sharing platforms such as WeTransfer or Lifebox Transfer may be used.
Step 2: Medical Team Evaluation and Preparation of a Preliminary Treatment and Financial Plan
All documents provided by the patient are reviewed by the relevant specialists and the medical team of Private Çorlu Vatan Hospital. Based on the physician’s assessment, an individual preliminary diagnostic and treatment plan, together with an indicative financial offer, is prepared.
Under standard conditions, the proforma invoice is sent within 24 hours. It includes information about the planned treatment, the medical team, the expected length of hospital stay, accommodation options, included and excluded services, payment methods, and other relevant details.
B. ORGANIZATION OF THE PATIENT’S TRANSFER
After the patient confirms the proforma invoice, the admission and organisation process at Private Çorlu Vatan Hospital begins. In accordance with the patient’s preferences and medical needs, travel, accommodation, and transfer arrangements are planned for the patient and their accompanying relatives.
When necessary, assistance is also provided regarding visa procedures, travel insurance, and other travel-related arrangements. Upon arrival in the Republic of Türkiye, the patient is welcomed at the airport or bus station by a hospital representative and transferred either to their accommodation or directly to the hospital.
C. HOSPITAL ADMISSION AND START OF THE MEDICAL PROCESS
Hospital or hotel accommodation is arranged according to the patient’s preferences and the requirements of the proposed treatment plan.
Upon arrival at the hospital, international patients are directed to the designated International Patient Registration Unit. A contact person or interpreter is assigned to each patient and remains available for communication throughout the treatment process.
To ensure clear and effective communication, international patients are provided with language support by qualified hospital staff who speak a language the patient can understand. A responsible staff member from the International Patients Department is assigned to accompany and assist each patient from their arrival in the Republic of Türkiye through hospital admission, treatment, discharge, and follow-up care.
Updated lists containing the names and phone numbers of staff members providing language support are available on each hospital floor, allowing patients to contact them whenever needed.
Before any medical intervention, the patient is informed in a language they understand about the proposed procedure, its possible risks, and available treatment alternatives. The patient is then asked to sign an informed consent form. Except in emergency or life-threatening situations, the patient has the right to refuse the proposed treatment at any stage.
D. DISCHARGE FROM THE HOSPITAL AND FOLLOW-UP OF THE PATIENT’S CONDITION AFTER DISCHARGE
After the patient’s treatment is completed, the hospital discharge process begins. The attending physician provides detailed information about the follow-up care, medication use, control appointments, and any precautions the patient should observe after discharge.
The patient is provided with a discharge summary, laboratory and imaging results, financial documents, and, when necessary, travel-related medical documents. Upon request, return ticket and transfer arrangements may also be organised.
During the discharge process, the patient is asked to complete a feedback form. After returning to their home country, the patient is contacted by our team at least once, or more if needed, in order to follow up on their condition and receive feedback regarding their satisfaction with the healthcare services provided.
E. STORAGE OF PATIENT RECORDS, MONITORING, AND EVALUATION OF THE PROCESS
All relevant documentation, including forms completed by the patient, informed consent forms for the treatments provided, feedback forms, proforma invoices, transfer records, and accommodation details, is securely stored and monitored by the International Patients Department.
The collected data is reviewed and analysed regularly. When necessary, improvement activities are planned and implemented to enhance the quality, efficiency, and patient satisfaction of the services provided to our international patients.
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