Health is undoubtedly our most valuable asset.
Because of its vital importance, healthcare services must be delivered without compromising the rights and responsibilities of individuals.
We believe that every member of society—regardless of age, gender, race, religion, or social, physical, or mental condition—possesses fundamental rights that must be respected, along with responsibilities toward others and the environment.
A healthy and harmonious society can only be achieved through the recognition, protection, and mutual respect of these rights and responsibilities.
When you visit our healthcare facility to protect, maintain, or restore your health, you may encounter procedures and practices that differ from those in everyday life. We fully recognize this and are committed to ensuring that your experience is respectful, transparent, and supportive at every stage of your care.
We respect and uphold the rights of all patients and their relatives receiving healthcare services at our hospital, and we expect that these rights will be exercised responsibly and in consideration of others.
In line with our hospital’s Mission, Vision, and Core Values, and in accordance with the European Declaration on the Promotion of Patients’ Rights (Amsterdam, 1994), the World Medical Association Declaration (Bali, 1995), and the Patient Rights Regulation of the Ministry of Health of the Republic of Türkiye (Official Gazette, 1998), we hereby present the following Patient Rights and Responsibilities for your information and guidance.
All patients admitted to our hospital, regardless of their beliefs and social status, have the right to benefit from all healthcare services provided in our hospital.
Our patients and their relatives always have the right to receive healthcare services in a respectful, gentle, compassionate, and friendly environment where their individual dignity is protected.
Our patients or their legal guardians have the right to request a copy of documents containing complete and up-to-date information related to all diagnostic and treatment processes, as well as the possible course of the disease, and to review them.
Our patients have the right to contact their attending physician directly upon emergency admission to our hospital.
Patients who do not understand the official language have the right to request an interpreter who understands their language throughout the duration of their treatment.
Patients have the right to be informed about their illness, proposed treatment, risks and benefits, possible alternatives, and to participate in the decision-making process.
Once the patient has been adequately informed and has given consent, they are considered to have accepted routine medical procedures within the scope of their care. In EMERGENCY CASES, when the patient is unable to provide consent and delay would endanger life or health, medical intervention may be performed without prior consent.
Patients have the right to voluntarily participate in educational and scientific research.
No person may be subjected to medical intervention without their consent. If the patient is unable to give consent and urgent medical intervention is required, the consent of their legal representative is sought, except in cases of medical necessity as defined by law.
Patients have the right to refuse a planned treatment. If a patient refuses treatment, the physician explains the possible consequences of the refusal and obtains a personally signed document confirming that the patient has understood the information provided.
If the patient signs a document refusing treatment, their responsibility regarding the refused treatment is assumed accordingly, and the institution’s obligation related to that specific treatment is considered terminated.
A patient who has previously refused treatment has the right to be readmitted to the hospital and to receive treatment. In such cases, the necessary examinations and treatment shall be provided within the capacity and operational capabilities of the institution.
Patients have the right to request a detailed and clear receipt/invoice for the healthcare services received at the facility.
Patients have the right to have visitors and companions to assist them during examinations, tests, and treatment.
Patients and their relatives receiving healthcare services at our hospital have the right to choose the services and options related to their treatment. They have the right to learn about, choose, and change the institution, attending physician, and medical professionals assisting in their treatment.
Patients have the right to benefit from religious services within the framework of hospital rules.
The patient or their companion has the right to bring a religious official according to their religious needs.
Patients, including visitors, have the right to refuse to communicate with or receive individuals who are not directly involved in their care, to request conditions that ensure visual and auditory privacy at all points of service, and to have the confidentiality of their medical information safeguarded, including after death.
Such information may be disclosed only with the explicit consent of the patient or their legal heirs, when required by applicable laws and regulations, or pursuant to a judicial order. Except in cases of medical or legal necessity, no information shall be disclosed to any third party.
Patients and their relatives receiving healthcare services at our hospital have the right to submit complaints regarding medical care and the treatment process and to request a response.
Our patients may submit their complaints to the Patient Rights Unit within our hospital, without prejudice to their right to apply to the relevant professional organisations and judicial authorities in accordance with Law No. 6023. If complaints cannot be resolved within the hospital, patients have the right to apply to the highest local administrative authority in the jurisdiction where the healthcare facility is located. They also retain the right to seek legal remedies before the competent courts within the framework of applicable legislation.
Patients have the responsibility to comply with the generally accepted rules and practices of the healthcare facility.
If the established rules and procedures are not followed despite prior warnings, the patient shall be informed that discharge from the healthcare facility may be considered, subject to the approval of the attending physician and the relevant administrator.
In such cases, a written declaration signed by the patient confirming their commitment to comply with the established rules may be requested.
Patients are required to respect and uphold the rights of other patients and hospital staff. In situations that may disturb or endanger others, such as excessive noise or an excessive number of visitors, the rules and regulations of the healthcare facility must be strictly observed.
Our patients must provide accurate and complete information about their previous medical history, current complaints, treatments received, medications used, changes in their condition, and any infectious diseases that may put healthcare workers at risk, and they must inform them whether they have correctly understood what is expected of them in the procedures to be undertaken.
Our patients must inform the healthcare facility of any changes made to their personal data (name, surname, phone number, address, etc.).
Patients must follow the recommendations of the attending physician, nurses, and healthcare staff once they have accepted the prescribed treatment.
Patients are responsible for the consequences if they refuse treatment or do not follow the instructions of the attending physician.
Patients must compensate for all damages or losses they cause to hospital equipment or supplies as a result of improper use or intentional damage.
Patients must receive their companions and visitors within the rules established by the healthcare facility.
Patients must adhere to their scheduled appointment times or inform us in advance if this is not possible.
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